Customer Care

Ensuring a satisfying experience.

Our Service Puts you first.
The key to our customer care is always being there for you. One stop shopping makes financing and settlement services readily available. Our entire process from purchase through settlement and beyond is designed to assure you a hassle-free, satisfying homebuying experience. A Homeowner Guide is available to answer your questions.

A system that works for you.

We are there for you through settlement.
Open communication and a carefully planned customer care system add up to a pleasant homebuying experience for you. Your Community Sales Manager will be your point of contact from the purchase of your new home through settlement, available to answer your questions and to meet with you for scheduled appointments.

Pre-Construction Meeting. 
At your Pre-construction Meeting, you will meet with your Community Sales Manager and Project Manager to provide an overview of every major step. You will review plans, including your new home site, lot, selected options, and construction schedule, as well as learn what to expect in the upcoming months as your home is built.

Pre-Drywall Orientation. 
Your Pre-Drywall Orientation allows you to tour your home and observe it after the mechanical stage. During this time, you will be able to see the framework for your rooms and confirm options selections, locations of doors, windows, and closets, as well as your electrical, plumbing, and HVAC systems.

Pre-Settlement Demonstration. 
At your Pre-settlement demonstration, you will be welcomed to your new home and its features will be demonstrated. During this meeting we will discuss maintenance, our limited warranty program, and most importantly, confirm that we have delivered your new home with all selections correctly installed.

Final Walk Through. 
Prior to the closing of your home, you will have the opportunity to review any discrepancies noted during your pre-settlement demonstration and confirm that we have met expectations as outlined in the Atlantic Builder's Homebuyer Manual.

Closing On Your Home. 
We recognize that timing is vital in planning your move and locking in your loan, which is why we schedule your settlement approximately 30 days before closing. Your team will review your closing documents with you. Finally, at the end of settlement you will be given the keys to your new home.

Building a solid relationship.

We are always there for you. 
At Atlantic Builders, our outstanding customer service continues beyond settlement. Our post-settlement program is designed to ensure you get the most out of your new home. Our team is there for you to help make sure your first year goes smoothly, to answer your questions, and to deal with your concerns in a timely manner.

60 Day Report. 
After you have had the chance to settle into your new home, our Warranty Service Manager will send you a 60-Day Report to address any warranty issues. We will promptly respond to your concerns and answer all of your questions at this time.

10 Month Report. 
Near the tenth month of your materials and workmanship warranty, you may submit a year-end report, relaying any further warranty issues. Our Warranty Service Manager will send you a reminder to complete this form as the time draws near.


Location, home designs, features and prices are subject to change without notice. We are pledged to the letter and spirit of the U.S. policy for the achievment of equal housing opportunity throughout the Nation. We encourage and support an affirmative marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status or national origin.
Atlantic Builders · 1975 Jefferson Davis Hwy · Fredericksburg , VA 22401 · 540-891-8540
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