Warranty Center

We are still here for you. 

At Atlantic Builders, we build relationships as passionately as we build shelter. Our warranty team will ensure your first year in your new home goes smoothly, to answer your questions, and to address any concerns in a timely manner.

60 Day Report. 

Your Warranty Service Manager will send you a 60-Day Report to address any warranty issues. We will promptly respond to your concerns and answer all of your questions at this time.

10 Month Report. 

Near the tenth month of your materials and workmanship warranty, a member of our warranty team will send you a reminder to complete your year-end report so we may address any remaining warranty issues you may have.

Watch one of these videos to learn about your home’s warranty and customer care.

For those living in one of our Northern Virginia communities:

• Click here to join your warranty service manager Greg Schutrum.
• Click here to join your warranty service manager Carl Mountjoy.
• Click here to join your warranty service manager Scott Snyder.

For those living in one of our Charlottesville/Augusta communities:

• Click here to join your warranty service manager Liisa Hitchcock.

Please see the below updates to our Warranty Policy in regard to COVID-19.

• We have resumed 60-Day and 10-Month walkthroughs.
• We have resumed scheduling work appointments provided the following guidelines are met:
  • Homeowners and trades pass a prescreening questionnaire the day prior.
  • Touchless temperature readings are being performed on all occupants and all trade partners prior to entering the homes.
  • Face masks and disposable gloves are required to be worn by all trades working in the homes.